# Brand24 — AI social listening platform with a paid AI Visibility add-on that tracks brand mentions in AI answers.

> Source: CitedIndex — https://citedindex.com/brand24 (structured, researched, re-verified)
> Facts last verified: 2026-10-18

Brand24 is an AI social listening platform that monitors mentions across 25 million social, news, blog, podcast and review sources. A paid AI Visibility add-on, powered by Chatbeat, tracks how AI assistants mention, position and cite the brand.

| Fact | Value |
| --- | --- |
| Website | https://brand24.com |
| Price | from $249/month billed monthly, $199/month billed annually |
| Free trial | Partly |

14-day free trial of the platform, no credit card required; no permanent free plan. The AI Visibility add-on has its own trial of 4 models and 5 prompts.

## What it does

**Monitors AI answers** · Partly — AI answer monitoring is real but sits in the $99/month AI Visibility add-on rather than any plan; the comparison table marks it Add-on in all five plan columns.

> Track your brand’s exposure across major AI platforms and see where, how often, and how positively your brand is represented.
> — https://brand24.com/prices/ · Compare Brand24 plans table, AI features section, 'AI Visibility module' row tooltip

**Optimises your content** · Partly — The add-on reviews existing coverage and names what to strengthen, but it analyses AI answers and third-party sources rather than auditing your own pages technically.

> Check if AI chatbots connect your brand with the right topics, benefits, and use cases. Find what to strengthen so LLMs present you the way you want to be seen.
> — https://brand24.com/ai-visibility/ · 'Improve your AI visibility with Chatbeat' four-step section, step four

**Generates content** · Partly — No content production module; the AI Brand Assistant only drafts replies to mentions when asked, and it starts on the Pro plan rather than the entry tier.

> AI Brand Assistant (AI that summarizes conversations, analyzes trends, and recommends next steps — can also help with brand responses when needed)
> — https://brand24.com/pricing.md · Plans section, Pro, Includes list

**Publishes to your site** · No — The vendor states it deliberately excludes publishing and points publishing buyers to Hootsuite or Sprout Social, so nothing can be pushed live to a CMS.

> Mention bundles publishing with monitoring; we focus exclusively on listening, sentiment, and AI-powered insights.
> — https://brand24.com/pricing.md · Comparison vs alternatives, 'vs Mention' paragraph

**Done-for-you service** · Partly — People-delivered work exists but only as Enterprise consulting or the separate one-time Insights24 research engagement; self-serve tiers buy software alone.

> Dedicated consulting (social listening strategy)
> — https://brand24.com/pricing.md · Plans section, Enterprise, Includes list

## Answer engines

**ChatGPT** · Partly — ChatGPT is one of the four models the add-on runs prompts against, but only buyers who pay the separate $99/month add-on get any AI answer tracking.

> Paid plan ($99/month): 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 30 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

**Perplexity** · Partly — Perplexity is named in the add-on's four-model list, so coverage is real but gated behind the paid AI Visibility extension rather than any plan.

> Paid plan ($99/month): 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 30 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

**Gemini** · Partly — Gemini is in the add-on's four tracked models; the capability requires the $99/month AI Visibility extension on top of an active subscription.

> Paid plan ($99/month): 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 30 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

**Google AI Overviews** · Partly — Google AI Overview is the fourth tracked model on both the trial and the paid add-on, so it is covered only for AI Visibility subscribers.

> Paid plan ($99/month): 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 30 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

**Google AI Mode** · Partly — Google AI Mode appears in Chatbeat's platform inventory but not in the four models the paid add-on actually runs, so it needs a conversation with the vendor.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?'

**Claude** · Partly — Claude is listed among the platforms Chatbeat covers, yet the add-on's own plan description ships four models that exclude it and says extra models need contact.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?'

**Microsoft Copilot** · Partly — Copilot is named in the Chatbeat coverage inventory but is outside the four models the $99 add-on monitors, so it depends on a custom arrangement.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?'

**Grok** · Partly — Grok appears in the Chatbeat platform list and in the Brand24 FAQ about Chatbeat, but not in the four models the paid add-on tracks by default.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?'

**DeepSeek** · Partly — DeepSeek is in the stated Chatbeat coverage inventory, while the add-on's published plan limits monitoring to four other models unless you ask for more.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?'

**Meta AI** · No — Meta AI is absent from the complete nine-platform inventory the vendor gives when asked which AI platforms its add-on covers, and from the paid four-model list.

> Chatbeat tracks ChatGPT, Claude, Gemini, Perplexity, AI Overviews, Google AI Mode, DeepSeek, Grok, and Copilot.
> — https://brand24.com/ai-visibility/ · FAQ, 'Which AI platforms does Chatbeat cover?' — complete answer to the coverage question

**Coverage in the vendor’s words** · Partly — Coverage is stated twice and differently: nine platforms in the Chatbeat inventory, but four models and thirty prompts on the plan a buyer actually pays for.

> Trial: 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 5 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

## What it reports

**Names the cited sources** · Partly — Source and citation analysis is a headline capability of the add-on, naming the URLs AI cites in your category, but it is not in any base plan.

> Discover which URLs AI chatbots cite in your category. Get featured there to dramatically boost LLM visibility.
> — https://brand24.com/llm-visibility/ · 'Everything to dominate AI search in 2026' feature grid, Key Sources Analysis card

**Competitor tracking** · Yes — Competitor tracking runs in the core platform through keywords and share of voice, and the add-on extends it to side-by-side share of voice inside AI answers.

> Track and summarize competitors. Growth and marketing managers comparing brand performance against competitors on a continuous basis — share of voice, content strategy, positioning shifts.
> — https://brand24.com/pricing.md · 'What Brand24 helps you do' section, second job

**Brand sentiment** · Yes — Sentiment analysis is on every plan and a word cloud shows the attributes attached to the brand; the add-on adds sentiment inside AI-generated answers.

> Easy access to positive & negative brand mentions.
> — https://brand24.com/ · 'AI-powered is not just a buzzword' section, third feature

**Recommendations** · Partly — Recommendations exist on two levels: GEO recommendations in the add-on and next-step suggestions from the AI Brand Assistant, which begins on the Pro plan.

> Chatbeat tracks AI visibility metrics, Share of Voice, suggested prompts, key sources, sentiment, context, and GEO recommendations based on real AI responses.
> — https://brand24.com/ai-visibility/ · FAQ, 'What can I track with Chatbeat?'

**Wrong answers about you** · Partly — The add-on surfaces wrong associations and missing strengths in AI descriptions, which is framed as misrepresentation rather than a dedicated false-claim alert.

> Check if AI describes your brand the way you want to be seen. Spot wrong associations, missing strengths, and competitor comparisons before they shape buyer trust.
> — https://brand24.com/ai-visibility/ · 'AI answers now shape your whole growth funnel' section, 'For brand & PR managers' card

## Plans and signing up

**Prompt or credit allowance** · Yes — The add-on states its allowance plainly: five prompts on trial and thirty on the paid tier, while base plans meter keywords and monthly mentions instead.

> Paid plan ($99/month): 4 models (ChatGPT, Perplexity, Google AI Overview, Gemini) + limit of 30 prompts
> — https://brand24.com/llm-visibility/ · FAQ, 'Which LLM models are available and how many prompts can I track?'

**Projects or brands** · Yes — Several brands or competitors can run at once, metered as keywords from three on Individual to twenty-five on Business, with AI Insights capped per project.

> Keywords — how many separate brands, topics, or competitors you track simultaneously.
> — https://brand24.com/pricing.md · 'How our pricing works' section, billing metric 1

**Countries** · Partly — Language detection spans 108 languages product-wide, but the Geo Analysis chart is marked unavailable on Individual and Team in the plan comparison table.

> 108 languages supported
> — https://brand24.com/ · 'AI-powered is not just a buzzword' section, first feature

**How often it checks** · Yes — Refresh is tiered rather than uniform: every twelve hours on Individual, hourly on Team, and realtime from Pro upward, which the vendor defines in minutes.

> Realtime means new mentions appear in your dashboard within minutes of being published.
> — https://brand24.com/pricing.md · Pricing FAQ, 'How fast is data updated?'

**Card required to start** · No — Both the trial of the platform and the AI Visibility add-on start without payment details, and the add-on landing page repeats that explicitly.

> Free to start · 5 min setup · No credit card · Works inside Brand24
> — https://brand24.com/llm-visibility/ · Closing 'Be the brand AI recommends first' call-to-action block

**Self-serve signup** · Partly — Plans and the trial are fully self-serve, but continuing the AI Visibility add-on after the trial requires contacting support, and Enterprise is sales-led.

> If you decide to continue after the trial, contact our support team via chat or email at help@brand24.com – we’ll guide you through the next steps.
> — https://brand24.com/llm-visibility/ · FAQ, 'How can I enable the AI Visibility Add-on in my Brand24 account?'

## Access and integrations

**API** · Partly — The API is not on the two cheapest plans, costs an extra fee on Pro and Business, and is only bundled on Enterprise, per the plan comparison table.

> Tap into our API`s to bring Brand24 into your external tools and products. Available at an additional fee $149.
> — https://brand24.com/prices/ · Compare Brand24 plans table, Data Access section, API's row tooltip

**MCP server** · Partly — An MCP server lets assistants query live mention data, but the comparison table shows it absent on Individual and Team and present only from Pro upward.

> Give AI assistants secure access to your live Brand24 data for up-to-date insights about your brand mentions.
> — https://brand24.com/prices/ · Compare Brand24 plans table, Data Access section, MCP row tooltip

**BI export** · Partly — Warehouse and BI delivery is a stated use of the paid API add-on rather than a native connector, so reaching Looker or BigQuery costs extra on top of a plan.

> Best for: Teams building custom internal dashboards, feeding Brand24 data into Snowflake or BigQuery, or routing mentions into Salesforce or ticketing systems.
> — https://brand24.com/pricing.md · Add-ons section, API Access

## What changed

- 2026-10-18 — Capabilities · Free tier · Price

## Keeping it current

These facts are re-checked against Brand24's own pages and updated when they change. If you represent Brand24, sign in and update the listing from your dashboard at https://citedindex.com/dashboard. The operations this site accepts from an agent are listed at https://citedindex.com/.well-known/agents.json — that catalog needs no key to read, and each entry states its own auth.